Frequently Asked Questions

It’s easy. Submit your image through our website or send it directly to a team member. Once your image is submitted, we do the rest and make sure it meets our print standards.

We accept .png, .jpeg, .pdf, .eps and .tiff files.

Yes. We can enhance or increase the image resolution if needed or requested, and resize or crop the image if required.

Send us your photo and we’ll talk through the best option with you. You can also call us toll-free at 1-877-605-6688.

We also print on metal, fabric and canvas, and make backlit acrylic prints, among other products.

Yes. Use our Multi Panel Print form to upload your image and choose the type of split you want (diptych, triptych and so on). Our team edits the image and sends you a preview for approval.

Yes. We can make acrylic, brushed metal or white metal prints in any custom shape, at any custom size up to 60 x 90 inches. Once your image is submitted, our team edits it and sends you a preview for approval.

Our standard lead time is 6–8 business days before your print ships. Some products, such as backlit acrylic and sublimated metal, can take a little longer. We can rush orders and expedite shipping on request for an added fee.

There is no duty or state tax when shipping to the United States. For shipments within Canada, provincial tax rates apply.

In the rare case this happens, send us a photo of the print and the packaging and we will redo the order at our expense.

Yes. We work with many partners on a variety of projects. Artist and designer discounts are available based on order volume and frequency, and you get a direct line to a team member for any questions.

Yes to both. We can ship directly to your clients or customers and include whatever branded materials you’d like.